About Us

Front Desk

Responsibilities:

• Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating true fans of the brand
• Assist customers from the initial check-in process all the way through to the completion of their repair
• Provide repair and replacement estimates for the customer
• Communicate with the customer to explain technical issues in an easy to understand and informative manner
• Provide additional recommendations for accessory up-selling
• Greet customers and answer phone calls in a professional, courteous, and friendly manner ensuring that you are always committed to converting the phone call to a store visit
• Listen and react to customer inquiries. Offer our full suite of services (buybacks, repairs, used device sales etc.) to solve problems and fulfill their needs
• Utilise the Point-of-Sale system to maintain an accurate record of customer information and real-time status of customer repairs
• Organise, receive stock, and manage inventory counts in accordance with Company requirements
• Work with the team to maintain the cleanliness and professional appearance of the store
• Follow a purchase & inspection matrix for buying devices from customers

Core Competencies:

• Outstanding customer service skills
• Strong technical, problem solving and analytical skills
• Knowledge of smartphone, tablet, and computer functionality both hardware and software
• Self motivated and sales driven you can connect with and influence customers
• Transparent, Honest and Trustworthy
• Able to keep your composure when faced with multiple deadlines
• Great attention to detail
• Ability to work well with others in a small, close-knit team
• Exceptional written and oral communication skills

Computer technician

Responsibilities:

• Set up hardware and install and configure software and drivers
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Identify and request appropriate parts for repair
• Have a breakage record of 5% or lower
• Keep records of repairs and fixes for future reference
• Offer timely technical support and show customers how to utilize their computer correctly

Core Competencies:

• Proven experience as computer technician or similar role
• Thorough knowledge of computer systems and IT components
• Good knowledge of internet security and data privacy principles
• Excellent troubleshooting skills
• Very good communication abilities
• Exceptional organizing and time-management skills
• BSc/BA in Computer Science, engineering, or relevant field
• Relevant certifications will be an advantage
• Software troubleshooting
• Computer repairs and diagnostics
• Micro soldering

Phone technician

Responsibilities:

• Test, diagnose, troubleshoot, and repair smartphones and tablets using tools and equipment
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Identify and request appropriate parts for repair
• Have a breakage record of 5% or lower
• Keep records of repairs and fixes for future reference
• Offer timely technical support and show customers how to utilize their devices correctly

Core Competencies:

• Proven experience as phone repair technician or similar role
• Thorough knowledge of IOS and Android systems and components
• Good knowledge of internet security and data privacy principles
• Excellent troubleshooting skills
• Very good communication abilities
• Exceptional organizing and time-management skills
• BSc/BA in Computer Science, engineering, or relevant field
• Relevant certifications will be an advantage
• Software troubleshooting
• Phone repairs and diagnostics
• Micro soldering